a living room with a ceiling fan and hardwood floors at The Calypso Apartments

Community Policy

PREFACE

The following items are policies by which this community is operated. They are based on the belief that consideration of others and respect for this owner’s property is important. These policies and procedures are an addendum to and are referred to in your Rental Agreement. Violation of any of these policies can result in termination of your Rental Agreement. These policies may be added to, amended or repealed at any time without advance notice by management.

OFFICE HOURS

The office is generally open from 8:30 am to 5:30 pm Monday through Friday. These hours are subject to change depending on personnel availability and holidays.

COMMUNICATION

General information such as pest control entry and community information is communicated through text and email. It is Important to inform the office if your phone number or email has changed. Personnel may also communicate useful information using notes clipped to resident’s doors.

PAYMENT OF RENT

Payment is to be made through the community website, using the resident portal. We do not accept payments in our community office.
We DO NOT accept cash, money orders or personal checks under any circumstances.
You may access our online payment portal via the Residents tab on our website www.calypsosatx.com

RENTERS INSURANCE

Renter’s insurance is 100% mandatory and must be up to date and current at all times. Liability insurance in the amount of $100,000 per occurrence is required and must list Calypso Apartments as the interested party. Proof of coverage must be submitted at time of move-in and upon each renewal of your lease agreement.

MAINTENANCE EMERGENCIES

Service requests will be handled after office hours if they are emergencies. We define EMERGENCIES as the following:

No heat (when outside temperature is below 50)
No air conditioning (when outside temperature is above 90)
No water
Flooding
Broken pipes
Fire (call 911 first)

After business hours, emergency service requests can be reported by calling 210-684-2674. The on-duty service technician will be notified and will respond as quickly as possible. For all other matters, please submit a maintenance request through the community website’s resident portal. All requests done in this manner will automatically be sent to the corresponding maintenance staff. Appointments may be requested, but are not required for entrance into your apartment. Any requested maintenance is done on a first come, first served basis, by level of complexity.

PEST CONTROL

Pest control is mandatory and performed by a licensed and bonded pest control company.

You will pay a monthly fee for pest control as outlined in the lease agreement, to be paid monthly when rent is due.
Emergency, infestation, bed bug, or flea treatments will require an additional fee

FIRE HAZARDS

No flammable or combustible objects/substances are to be stored in your apartment or on patios, balconies, under stairwells, or in your garage.

KEYS AND LOCKS

The care and maintenance of the keys and locks to your apartment home is of critical importance.
Additional policies regarding keys and locks include:

If you lose your apartment keys or wish to have your lock re-keyed, your request must be in writing, and you will be charged a re-keying fee of $50.
We do not provide lock out service outside of regular business hours. You may call a locksmith at your expense, and you must immediately provide the office with a working copy of the new key. The resident is responsible for any damages caused by locksmith or lock change.
Take precautions with your keys. Do not hide a key outside of your home.
We strongly recommend that you keep all window and doors locked at all times.
If you are locked out of your apartment during business hours, please stop by the office with a picture I.D. to gain access.

PLUMBING

Help conserve water! Report dripping faucets, running toiles, or leaks right away. These issues increase water costs. We’re vigilant about water conservation, monitoring meters frequently. If you don’t report issues, we may need to inspect every apartment to find leaks. Normal plumbing problems occurs. However, plumbing issues due to misuse or negligence will result in a fine or the cost of the professional plumbing repairs. These issues include, but are not limited to:

Do NOT pour Grease down the drain; it can clog pipes and the entire buildings sewer. Fine: $100
Do NOT flush adult or baby wipes, even if they claim to be “flushable”. Fine: $75
Do Not flush foreign objects like diapers, money, toys, wipes, paper towels, etc. Only human waste and toilet paper are allowed. Fine $50
Absolutely no products, cleaning or otherwise, are allowed in the toilet tank (even if the product label allows it). Products are only allowed in the toilet bowl if directions specify for toilet bowl use. Fine: $25
Clogged kitchen drains due to anything other than normal use and light kitchen food. Kitchen drains are NOT meant for FOOD PEELS SHELLS, BONES, CIGARETTE BUTTS, COFFEE GROUNDS, POTATOES, PAPER, ANY FORM OF PASTA or any large amount of food or non-food matter such as plastic or glass. Fine $50

AIR CONDITION AND FILTERS

Air conditioner filters will need to be changed by the resident. WE STRONGLY RECOMMEND residents change their AC filters monthly. Residents can come to the office for filters at no charge.
Air conditioners MUST have an air filter AT ALL TIMES. If a resident removed the filter, they may be charged the cost of all labor and materials for repair.
Air conditioners can only cool to 20 degrees cooler than outside temperatures. Placing thermostats in excess of 20 degrees cooler than outside temperatures results in units malfunctioning.

WINDOWS & BLINDS

Broken windows pose a threat to health and safety. Please report broken windows immediately so they can be replaced. If a window is broken due to resident negligence, the resident will be financial responsibility for window repairs and replacement.
Blinds must remain in place and in good condition. Do not remove blinds. If anything, other than blinds is visible from the exterior of the apartment, management may remove the item and issue a lease violation, along with an appropriate charge for removal. Such items include, but are not limited to: foil, stickers, signage, antennas, etc. Management may issue a lease violation if your blinds are broken or missing. Residents may be charged the cost of labor and materials for broken or missing blinds.
Window Related Fine; Mini Blind Replacement – $50 Per Window; Broken Window Glass – $100 Per Pane; Broken Window Frame – Cost of full window replacement, plus $100

PATIOS AND BALCONIES

Only plants and outdoor patio furniture are allowed on patios and balconies. Any play furniture/toys/equipment must not be in view on patios and balconies. Bicycles are allowed to be neatly stored on balconies.
No motorcycles are allowed to stand in or on balconies, patios, breezeways, courtyard areas or under stairs.
No items, such as: laundry, clothing, rugs or sports team flags are to be hung on the exterior of any building.
No CB base stations, radio/television serials, or wires are permitted on any part of the premises.
Personal items are not permitted in the outside walkways, breezeways or under stairs. The use or storage of barbecue grills on patios, balconies, walkways, breezeways, etc. is prohibited.

TRASH REMOVAL AND DISPOSAL

Residents will be expected to dispose of their bagged and tied trash inside the dumpster.
Residents will be charged $25.00 per occurrence of littering
Residents will be charged $25.00 per bag/box for any trash left in front of their front doors, in breezeways, porches, walkways, or besides the dumpster.
Residents will be charge $100 per item plus labor for any large items not properly disposed of.

VEHICLES AND PARKING

When entering or leaving the community, you are requested to operate your vehicle at a speed not to exceed ten (10) miles per hour.
All parking is unassigned, except in designated areas. Do not take up two spaces with one vehicle or park anywhere but paved parking spots.
Campers, trailers, boats, buses, large trucks, recreational vehicles and equipment will not be allowed to park on the premises without prior authorization.
Carports (where applicable) are reserved/assigned parking.
Violators will be towed away at owner’s expense.
Vehicle repair work and car washing are not allowed on the premises.
Vehicles must meet all state inspection requirements with current tags to remain on the premises.
Any unauthorized motor vehicle that is parked in a fire lane, handicapped space, blocking a trash receptacle or a garage, double parked, abandoned (expired registration) or inoperable will be towed away without notice at owner’s expense.
You are responsible for notifying occupants and guests of these towing policies. Management will not be responsible for any damage or charges to the vehicle involved.
Motorcycles should be parked in parking lot. Do not park them on patios, balconies, inside your apartment, in breezeways or under stairs. They must have a current tag. No “dirt bikes” are allowed on the premises.
Vehicles leaking fluids into the parking lot can pollute the environment through rainwater runoff. The Federal Store Water Runoff Legislation mandates fines for vehicle-related spills. Our staff will monitor parked vehicles. If your vehicle leaks any fluid, please fix it promptly to avoid fines.

PETS

A maximum of two pets per apartment home are permitted.
The following are restricted breeds; Akita, Alaskan Malamute, Bull Mastiff, Chow, Doberman Pinscher, German Shepherd, Great Dane, Husky, Pit Bull, Rhodesian Ridgeback, Rottweiler, St. Bernard, Staffordshire Terrier, and Wolf Hybrids.
Cats must be spayed or neutered and declawed.
A copy of veterinarian records and current immunizations are required prior to move in and upon lease renewal.
No exotic pets, such as rabbits, ferrets, snakes, gerbils, hamsters, rats, mice, chinchillas, or birds.
No visiting pets; Notify office in writing and receive approval back to bring any animal into your apartment.
All pet waste must be picked up and disposed of properly. A $100 violation fee, per occurrence, will be assessed for improper disposal of pet waste. We reserve the right to revoke pet privileges if you do not abide by the pet polices.

NOISE CONTROL & COMMUNITY QUITE HOURS

The below rules are in place to ensure the peaceful enjoyment of our community for all residents and their guests. Those who violate this rule will be charged $25 per
incident. We request that thoughtfulness and good judgment be used in controlling noise which could be offensive to others.

The use of sound equipment (i.e., stereos, televisions, radios, musical instruments, etc.) should be kept at a level that is inaudible outside the individual’s apartment.
All windows and doors should be kept closed when using sound equipment.
Community wide quiet hours between 9pm-7am should be respected.

LIGHT BULBS & SMOKE ALARMS

All bulbs are checked and working when you move into your apartment. Residents must replace burned out bulbs EXCEPT kitchen bulbs. Our maintenance staff will replace kitchen fluorescent bulbs with new led fixtures at no charge. Balcony or porch bulbs are replaced by our staff. If one is out and goes unnoticed, please let us know so that we may replace it. PLEASE DO NOT UNSCREW OR REMOVE YOUR OUTSIDE LIGHT BULB. Violators will be fined $25.
Removing, disabling, (including removal of batteries without replacement) or tampering with smoke alarms or fire extinguishers in any way, shape or form constitutes a Lease Violation and a minimum fine of $75 plus the cost of replacement.

APPLIANCES

Apartment and appliances are for residential use only, NOT commercial use. Commercial use causes excessive wear and therefore is not allowed. Any repair due to commercial use or misuse will be charged back to the resident plus $50 labor.
Dishwasher – Only place dishwasher safe items in dishwasher. Do not overload. Do not place plastic items in bottom rack. Use dishwasher detergents only. A cup of vinegar poured periodically into the drain will free the unit of calcium buildup. Run disposal for a short time before starting the dishwasher, this will ensure the drain lines are clean and allow the dishwasher to operate at maximum effectiveness. Dishwashers should be run no less than once a week to eliminate any water that may accumulate at the bottom.
Refrigerator – Refrigerators operate effectively when kept clean with the door closed. The door seal will break if the refrigerator becomes very sticky. Refrigerator motor will burn out if the door cannot shut. Refrigerator requires airflow to operate properly, do not block airflow by stacking items around unit.
Range – Stove burners cannot withstand commercial sized pots. Do not leave flammable items on or inside stove.

APARTMENT FIRE EMERGENCY PLAN

We have developed this Fire Emergency Plan to ensure that all residents and occupants are well-prepared in the unlikely event of a fire or smoke emergency. Please read and familiarize yourself with these guidelines. If you have questions, please do not hesitate to contact our property managed team.

In Unit Fire or Smoke Emergency

Exit Safely: Crawl low, check the door, and exit if clear
Call for Help: Dial 911 and give precise details.
Warn Neighbors: Yell “fire” and knock on doors

FREEZING WEATHER GUIDELINES

Freezing weather instructions for residents and occupants: Water pipes in our apartment community may freeze and break unless we all follow the precautions listed in these instructions. If any pipes freeze during the winter, we may have to cut off the water to entire buildings. If there is widespread pipe breakage across the city, it could be days before we can get the pipes fixed and get hot and cold water back on in your unit. So please help by following these precautions when subfreezing weather occurs.

Leave the heat on 24 hours a day at a temperature setting of no less than 60 degrees. Keep all windows closed.
Leave the cabinet doors open under the kitchen sink and bathroom sink to allow heat to get to the plumbing.
Drip all your water faucets 24 hours a day. If severe subfreezing weather occurs it may be necessary to run your faucets at a steady, pencil-lead stream when you are in the apartment and when you are gone. This includes hot and cold water in your kitchen, bathroom lavatories, bathtubs, shower, sinks, etc.
Leave all drains open and clear of obstacles; including lavatories, sinks and bathtubs.
Contact the management office if you will be away from your apartment for more than 24 hours when subfreezing weather may reasonably be anticipated.
Please use extra caution when walking and/or driving on the property when freezing rain or snow is predicted or occurring. Remember that walkways, stairs, steps, sidewalks and parking lots can become dangerously slick with the buildup of ice. Hold on to the stair rails.
Owner has no duty to remove ice, sleet, or snow.

FLOOD GUIDELINES

A flood can occur during heavy rains. Please read the following suggested guidelines carefully, and ask the property manager any questions you may have. The following are suggested guidelines and should be reviewed periodically by each resident and occupant.

Before

Stock up on emergency supplies: battery-operated radio and flashlight, batteries, non-perishable food items, drinking water, extra ice, ice chest etc.
Fill your car with gasoline and check the battery. Move your car to higher ground.
Unplug all appliances. Do not use electrical devices until property personal verify they can be turned back on.
Fill your bathtub(s) with water. You will need water for drinking, cooking, cleaning and bathing if the water supply is contaminated.
Fill needed medical prescriptions.

During

Protect valuables; move them to higher ground (put them up on the bed, a sturdy table, etc.)
Listen for emergency instructions and weather updates on a battery powered radio

After

Listen for emergency instructions on the radio. There are many safety precautions that must be followed after the flood passes.
Stay home and do not drive until authorities permit it

AMENITIES

Our aim is to provide top-notch services and amenities for your convenience and enjoyment. Everyone, including residents, children, and guests, must follow our community polices and rules. If you notice concerns or unusual situations at our facilities, please inform management or the police. We reserve the right to revoke amenity privileges if you do not abide by these polices and rules.

SWIMMING POOL

No Life Guard on Duty; Use the Pool at your own risk. The management company is not liable for accidents, injuries, or damage to personal property that may occur while using the Pool.
Hours: All pool areas are open from 10 am to 10 pm daily and can only be used during these hours.
Keep gates closed and latched at all times
NO running, diving, reckless activity, disruptive behavior or excessive noise is allowed
NO glass of any kind is allowed in any gated pool area.
Do not use Safety devices for recreational use.
Residents are limited to 2 guests per apartment to the pool area, and resident must accompany guests at all times.
Pools have inherent risks and dangers. Any person unable to fully comprehend these risks should be supervised by a competent person.
Do not remove pool furniture.
With the exception of service animals, no other animals are allowed in any pool area.
Pool cannot be reserved for private use; group gathering in pool area is not allowed.
Appropriate swimwear is required at all times, no skinny dipping.
Violations of the above will result in a lease violation and removal of pool privileges.

LAUNDRY

The laundry facilities are available for use 24 hours a day; 7 days a week. Please do your part in maintaining a neat and functional area by following these guidelines.

Do not leave your laundry unattended for extended periods. Be prompt in removing your clothes from machines to allow others to use them.
Do Not overload machines, as this can lead to malfunctions and damage.
Maintain a clean and tidy laundry room environment. Dispose of lint and other trash in provided receptacles and wipe down surfaces and spills.
Always follow manufacturer’s instructions when using the washing and drying machines
Do not tamper with or attempt to fix machines. Report any issues to property management immediately
Keep the laundry room door closed and locked when not in use
Never put items that are soaked in flammable substances (examples but not limited to – gasoline, oil, or solvents) in the dryer. Even after washing, these items can retain flammable residues.
E-cigarettes and other electronic smoking devices post a significant fire risk. Never put these items in washer or dryer machines.

BARBECUE GRILLS (Common Area)

A Permanent BBQ pit provided at the property pool area for use by residents and their guest only. Use of facilities is at your own risk.
We are unable to provide reservations.
Please clean grills before and after use
The use of portable charcoal grills is strictly prohibited.

MOVE OUT PROCEDURES

Submit a sixty-day written notice to the management office.
Follow the Move-out Cleaning Instructions (request form from office)
Return all keys to the management office or rent will continue to be charged per lease agreement.
Pay any outstanding charges or delinquent rent. Leave a forwarding address with the management office staff.
Leave no damage of any kind in the apartment (furniture, walls, flooring, countertops, appliances, etc.)

The above requirements must be fulfilled in order to receive a deposit refund.

NOTIFICATION

This document incorporates community rules and regulations for your reference. In the event of an emergency, residents are urged to promptly contact 911 or the local police to report any suspicious individuals, unusual activities, disturbances, or emergencies within the community. It is important to note that neither the management nor the owner, thorough the establishment of these policies, makes any representation or assurance regarding the safety of individuals participating in community activities or using facilities, whether supervised or unsupervised. Consequently, neither the management nor the owner assumes liability for injuries, and residents and their guest relinquish any claims or rights to pursue legal action against the management, owner, its agents, or employees for any injuries that may occur as a direct or indirect result of using community facilities on the property.

ACKNOWLEDGEMENT BY RESIDENT OF APARTMENT RULES

APARTMENT RULES: Residents, all occupants, and visitors, must comply with all community policies and rules regarding use of the resident’s dwelling and the common areas. There are rules contained in the lease and, in some cases, separate rules attached to the lease or provided to the resident(s) during the lease term. For purposes of this acknowledgement, “owner” includes the dwelling owner, management and all other owner representatives; and “lease,” means the Lease Contract entered into between owner and resident(s)