FAQs
You’ve got questions, and we’ve got your answers. Explore our FAQs below, and contact us to learn even more!
FAQs
What time can I pick up keys on move-in day?
Keys can be picked up between 10 AM and 4 PM at the office.
What is the security deposit amount, and when is it returned?
The security deposit starts at $300 and is due before move-in. It is returned within 30 days after move-out, pending any deductions for damages or outstanding balances.
Are utilities included with rent?
No, utilities are not included with rent. Residents are responsible for setting up and paying for their own utility services.
What electric providers are available?
City Public Service
Is internet/cable provided by the community?
No, residents need to set up their own service.
What internet and cable providers service the community?
The available providers are Spectrum, Google Fiber, and AT&T.
Where is guest parking located?
In any open space that is not marked reserved parking.
What is the process for submitting a maintenance request?
Maintenance requests can be submitted through the resident portal. Emergency maintenance can be reached at 210-684-2674.
What are the pool hours?
The pool is open from 10 AM – 10 PM. Pool rules must be followed at all times.
What are the fitness center hours?
The community does not have a fitness center.
What pets are allowed, and are there breed restrictions?
The community allows cats and dogs. Breed restrictions include Akita, Alaskan Malamute, Bull Mastiff, Chow, Doberman Pinscher, German Shepherd, Great Dane, Husky, Pit Bull, Rhodesian Ridgeback, Rottweiler, St. Bernard, Staffordshire Terrier, and Wolf Hybrids.
What are the pet fees?
Pet fees include up to $450 non-refundable pet fee, and up to $40 monthly pet rent per pet.
What days does valet trash come?
Valet trash is not available, residents are responsible to take trash to on-site dumpters.
Where are the trash bins located on site?
Trash bins are located at the pool, office, and in the parking lot.
Are there quiet hours in the community?
Quiet hours are enforced from 9 PM – 7 AM.
What is the standard lease term offered?
The standard lease term is 12 months. Other lease terms are available.
Do you offer month-to-month lease options?
Yes, month-to-month leases are available and addtional charges may apply.
How do I get an assigned parking spot?
Assigned parking spots are available by contacting the leasing office.
Are garages available?
No
How much are carports/garages?
This community does not have carports or garages.
Does the community have package lockers?
No
Do I have to register with package locker services prior to moving in?
No, the community does not have package lockers.
Does the office hold packages for residents?
No
What amenities are available to be reserved?
The amenites at this property are not able to be reserved.
What are the reservation fees for amenities?
The amenites at this property are not able to be reserved.
Can I reserve the clubhouse?
No
How many guests can I have in the amenity areas?
The maximum number of guests per apartment is 2.
When does towing get enforced?
Towing is enforced for unauthorized parking situations and if vechile is inoperable.
What towing company is used?
The towing company is Creswell Wrecker, reachable at (210) 967-3190.
Are water bills allocated to residents?
Yes, water bills are allocated based on occupancy.
Does your community offer recycling?
No
What are the fees for lost/broken access remotes/keys?
Fees for lost or broken remotes/keys are $50 per item.
What stores can I pay my rent at with the payment voucher?
We do not currently have any stores set up to accept payments.
How do I register my work vehicle in addition to my personal vehicle?
Provide vehicle information including license plate, make, model and color to the community manager.
Can I do a contactless move-in?
Yes, you would coordinate this with the community manager.
Are there any specific delivery times I should be aware of?
No
Is there a courtesy officer onsite to handle noise complaints?
No
Do you work with evictions or low credit?
We review every application based on our rental criteria, which includes things like income, rental history, and credit. You're welcome to apply so we can take a full look at your application!
Are there cameras on property?
Yes there are courtsey cameras on property.
Can we add security cameras to our front/back doors?
Yes cameras can be added if they can be installed in a non permanent manner and do not damage the property.
Does your community offer gas or electric connections?
Electric connections are available.
Can my guest receive packages?
No
Do I need to notify the office when I have guests?
Yes, guests staying longer than 3 days must be registered.
Are there any restrictions on the number of guests?
Guest limits vary based on community policies. Please refer to the lease agreement for details.
Can I transfer because I have a pest control issue?
Transfers for pest control issues are evaluated on a case-by-case basis.
What days do pest control vendors come?
Pest control scheduling is communicated 2 days prior to servicing.
Can additional services be requested?
No
Do I need a specific size bag for valet trash?
This property does not offer valet trash.
Does valet vendor offer recycling?
This property does not offer valet recycling.
What are the requirements for recycling that the valet vendor has?
This property does not offer valet reclycling.
How many trash bags will valet services collect?
This property does not offer valet trash.
Can I opt out of valet trash?
This peropety does not offer valet trash.
How often are resident events held?
Resident events are held monthly, and we encourage all residents to participate.
Can I bring my friend or family member to a resident event?
Yes, residents are welcome to bring a guest. Please check with management for event-specific guest policies.
Are fire extinguishers provided in each apartment?
Yes, fire extinguishers are provided in each apartment for safety.
Are there specific evacuation routes for my apartment?
Yes, each apartment has designated evacuation routes.
Can additional access remotes or keys be requested?
Yes, addtional keys can be requested. Fees may apply. Remotes are not used for this property.
Do I have to change out my own battery remote?
Remotes are not used for this property.
Can I change my entry code?
Remotes are not used for this property.
Can I rekey my apartment?
Yes, apartments can be rekeyed upon request, rekey can only be completed by the property staff. Fees may apply.
Is there a limit to how many guests I can have?
Guest limits vary based on community policies. Please refer to the lease agreement for details.
How many days can my guests stay?
Guests can stay up to 3 days before requiring management approval.
Where can my guests park?
Guests can park in any open parking spot that is not marked as reserved parking.
How do I register my guest’s vehicle?
Guest vehicle registration can be completed through our leasing office or online portal.
Do I need to renew my guest parking pass?
No
Can my guest park in my carport?
No this community does not have carports.
How do I get additional guest parking permits?
Additional guest parking permits can be obtained from the leasing office.
Are there any restrictions on guest parking duration?
Guest parking duration may be subject to community policies. Check with the office for details.
If provided by the community, can I opt out and use a different service provider?
Opt-out options depend on the service type. Please speak with management for specific policies.
Are there any internet or cable installation fees?
Installation fees for internet or cable depend on the provider. Contact your service provider for details.
Is the mail area under video surveillance?
There are courtsey cameras placed around the property.
Do you have handicap apartments available?
Yes, handicap-accessible apartments are available. Contact the office for availability.
Does the community offer private yards or green spaces?
No
Does the community manage lawn services?
Yes, lawn services are managed by the community.
Are sprinkler services provided?
No
Can I add in ground lanterns to my private yard?
Approval is required for in-ground lanterns. Contact the office for installation guidelines.
Is there a community garden or green space available?
Yes, a community green space is available for resident use.
Are there any walking or jogging trails nearby?
Yes, there are walking and jogging trails nearby.
Are there any designated smoking areas on the property?
No, Smoking is allowed on the property provided you are 20 feet or more away from the buildings.
Are there any planned community improvements or renovations?
Yes, planned community improvements or renovations are communicated in advance.
Are there any preferred local businesses or discounts for residents?
Yes, residents may receive discounts from local businesses. Ask the office for current offers.
Are there any ride-sharing or public transportation options nearby?
Yes, public transportation and ride-sharing options are available nearby.
Are there any community social media groups or forums?
Yes, residents can join our online community groups for updates and discussions.
Are there any car washing or detailing services available on-site?
No
Are there any electric vehicle charging stations?
No
Are there any bicycle storage or repair facilities?
No
Are there any community programs or classes offered?
No
Are there any on-site storage units available?
No
What school district are we in?
We are in the Northside Independent School district.
Are there any nearby parks or recreational areas?
Yes, there are parks and recreational areas nearby.
Are there any local farmers markets or grocery delivery services?
Yes, farmers' markets and grocery delivery services are available.
Are there any nearby hospitals or urgent care facilities?
Yes, nearby hospitals and urgent care facilities are accessible.
What local resturants deliver to the community?
Popular local restaurants that deliver include Whataburger, Sichuan House, Mimi's Barbacoa Tacos Tamales, King of Shawarma & Kabab Food Truck, African Village Ethiopian Restaurant, El Gallito De Jalisco, Brickyard BBQ, Jollibee, Yellowfish Sushi, Sari-Sari Filipino Restaurant, P. Terry’s Burger Stand, Torchy’s Tacos, Culver's, Raising Cane's, Chick-fil-A, Domino's Pizza, Taco Palenque, and The Burger Den.
What are the dimensions of the windows in my apartment?
Window dimensions vary by floor plan. Contact the office for details.
What type of flooring is installed in the apartments?
Apartments feature vinyl wood look flooring throughout.
What are the appliance brands and models provided?
Appliance brands and models vary by unit. Contact management for details.
Are there ceiling fans installed in the apartments?
Yes, ceiling fans are installed in each unit.
What is the height of the ceilings in the apartments?
Ceiling heights range from 8 to 9 feet.
Are the apartments pre-wired for certain services?
Yes, apartments are pre-wired for Spectrum and Google Fiber.
Are there any energy-saving features in the apartments?
Yes, energy-efficient features such as LED lighting are included.
Can I paint the walls or make other alterations to my apartment?
Yes, residents may paint with prior approval. Restrictions may apply.
What type of window coverings are provided?
Standard window coverings include blinds.
Are there storage closets or spaces within the apartment?
Yes, storage closets/spaces are available in each unit.
Are there any accessibility features in the apartments?
Yes, select apartments feature accessibility options.
What is the process for renewing my lease?
Lease renewal processes can be completed online or in-person.
How can I update my contact information with the office?
Contact the office to update your contact information.
What is the procedure for subletting my apartment?
Subletting is not allowed.
What is the policy for early lease termination?
Early lease termination policies depend on lease agreements.
How do I report a noise complaint after hours?
For noise complaints after hours, contact 210-684-2674.
What is the process for reporting a lost or stolen item on the property?
Report lost/stolen items to the office or security personnel.
Are there any restrictions on holiday decorations?
Yes, inquiry with the property manager for details.
What is the policy regarding renter's insurance?
Renter’s insurance is required. Minimum coverage details are available in the lease.
How can I provide feedback or suggestions to the management team?
Residents can submit feedback via our online portal or office.
What is the policy on installing satellite dishes or antennas?
Satellite dish and antenna installations are not allowed.
What is the procedure for receiving large deliveries?
Residents are responsible to coordinate all deliveries.
Can I install a smart doorbell or other similar devices?
Smart doorbells and similar devices require management approval.
What is the policy on using grills or outdoor cooking equipment?
Grill use is subject to community policies.
Are there any restrictions on storing items on balconies or patios?
Balcony/patio storage restrictions apply. Contact management for details.
What is the policy regarding the use of bicycles or scooters on the property?
Bicycle/scooter use is permitted within community guidelines.
What is the policy on posting signs or notices on the property?
Posting signs/notices requires management approval.
Does your community have an elevator for use?
No
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